Privacy Policy

Privacy Policy

Effective Date: October 15, 2026

Company Name: Video Doctor’s Billing
Website: nmseniorbenefits.com

  1. Introduction

Video Doctor’s Billing ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, maintain, and share personal information when you visit our website, communicate with our representatives, or participate in our SMS/text messaging program.

By using our website or opting into our text messaging services, you acknowledge the practices described in this Privacy Policy.

  1. Personal Information We Collect

We may collect personal information that you voluntarily provide when requesting information, scheduling appointments, or receiving assistance with Medicare-related services, including:

  • Full name
  • Phone number and email address
  • Mailing address
  • Date of birth
  • Preferred method of communication
  • Medicare-related enrollment information voluntarily provided
  • Communication preferences and consent records
  • Information submitted through website forms or provided during customer service interactions

We may also collect limited technical information when you visit our website, such as IP address, browser type, device information, and website usage data.

Please do not submit Social Security numbers, Medicare identification numbers, financial account information, or other sensitive personal information through standard SMS text messages or unsecured website forms.

  1. How We Use Your Personal Information

We use the information collected for legitimate business and service-related purposes, including:

  • Responding to questions and requests for assistance.
  • Providing information about Medicare enrollment processes and available services.
  • Scheduling and confirming appointments.
  • Sending appointment reminders and enrollment-related updates.
  • Communicating regarding requested services or ongoing customer support.
  • Providing customer service and responding to inquiries.
  • Maintaining communication preferences and consent records.
  • Improving our website, services, and customer experience.
  • Meeting applicable legal, regulatory, and recordkeeping obligations.
  1. SMS/Text Messaging Communications

By voluntarily providing your mobile phone number and opting in to receive text messages from [Agency Name], you agree to receive SMS communications related to the services you requested.

These messages may include:

  • Appointment confirmations and reminders.
  • Medicare enrollment updates.
  • Responses to questions and requests for assistance.
  • Follow-up communications.
  • Customer service notifications.

Message frequency may vary depending on your interactions with us. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. After opting out, you will no longer receive SMS messages unless you subsequently provide consent again.

For assistance, reply HELP or contact us at 505-633-9437 or paulenrolll@aol.com.

SMS Consent and Information Sharing: Your mobile number and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. SMS consent is not shared with third parties. We do not share text messaging opt-in information or consent with third parties or affiliates for their own marketing purposes.

  1. Who We Share Personal Information With

We do not sell your personal information.

We may share limited personal information when necessary with:

  • Service Providers: Trusted vendors that help us operate our website, manage communications, provide SMS messaging services, maintain business systems, or deliver requested services.
  • Medicare-Related Organizations: Insurance carriers, plan providers, or other organizations when necessary to fulfill your specific service request or enrollment assistance and as permitted by applicable law.
  • Legal and Regulatory Authorities: When disclosure is required by law, regulation, court order, or other valid legal process.
  • Business Protection: When reasonably necessary to protect our rights, property, security, or prevent fraud and unauthorized activity.

Our service providers are permitted to use personal information only as necessary to perform services on our behalf and subject to applicable contractual and legal restrictions.

We do not share SMS consent, mobile opt-in information, or text messaging authorization with third parties or affiliates for their marketing purposes.

  1. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain required business records, resolve disputes, and comply with applicable legal and regulatory requirements.

No method of electronic transmission or storage is guaranteed to be completely secure.

  1. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we maintain about you.
  • Request corrections to inaccurate personal information.
  • Request deletion of personal information, subject to legal and regulatory retention requirements.
  • Withdraw consent to receive marketing communications.
  • Opt out of SMS communications by replying STOP.
  • Request information about how your personal information is used and shared.

To exercise these rights, contact us using the information provided below.

  1. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the user experience. You may be able to control cookies through your browser settings.

  1. Privacy Policy Accessibility and SMS Consent

Our Privacy Policy will be made easily accessible to visitors through our website.

A direct link to this Privacy Policy will be prominently displayed near all website forms that collect mobile phone numbers or SMS consent. We will also include a link to this Privacy Policy in the footer of every page on our website.

Visitors will have the opportunity to review this Privacy Policy before providing consent to receive SMS communications.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, or applicable legal requirements. Any updates will be posted on our website with a revised effective date.

  1. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Video Doctor’s Billing d/b/a Paul Dinham
Website: nmseniorbenefits.com
Phone: 505-633-9437